Technical Support & Managed Services
24/7 SLA-backed support — proactive monitoring, remote troubleshooting, on-site engineers and flexible support plans to keep your operations running.
Get Support NowTransform IT into a business enabler
- Cloud Migration Lift-and-shift, replatforming and cloud-native modernization.
- Automation CI/CD, infra-as-code and runbook automation to reduce manual toil.
- Managed Services 24/7 operations, monitoring and security with SLAs.
We provide energy assessments, high-efficiency PV design, installation and ongoing performance monitoring to maximize ROI.
Key Capabilities
24/7 Monitoring
Proactive alerting and incident detection to reduce mean-time-to-repair.
SLA Management
Tiered SLAs and priority escalation paths to meet business needs.
On-site Support
Field engineers for hardware replacements, cabling and complex fixes.
Patch & Maintenance
Scheduled maintenance, patch management and firmware updates.
How support works
1
Report
Incident reported via portal, phone or email and triaged by our NOC.
2
Diagnose
Remote diagnostics and root-cause analysis to determine the fix path.
3
Resolve
Apply fix remotely or dispatch field engineer with parts and tools.
4
Review
Post-incident review and follow-up to prevent recurrence.
Customer feedback
"“Remote troubleshooting and on-site support are well coordinated. We always feel confident knowing expert help is available.”"
Frequently asked questions
Do you provide 24/7 support?
Yes — we operate NOC services around the clock and offer tiered SLA packages.
Can you provide on-site engineers?
Yes — for critical incidents and scheduled maintenance we dispatch certified field engineers.
Need immediate assistance?
Contact our support team or request a tailored SLA plan for your organization.
Contact Support